We want you to love every Offeroli piece you receive. If an eligible item isn’t quite right for you, you may request a return or exchange within 30 days of delivery. Please read the conditions below carefully before sending anything back.
1. Eligible Returns
A return will only be approved when all of the following requirements are met:
- The item is unused and in its original condition
- The original packaging, accessories, and any included materials are returned with the item
- You can provide valid proof of purchase, such as your order confirmation email
- The item is not customized or personalized beyond the standard options shown on the product page
2. How to Start a Return
Approval is required before any item is shipped back to us.
To get started, email us at contact@offeroli.shop. Once we’ve reviewed and approved your request, we’ll send you:
- A prepaid return shipping label
- Packaging guidance to help protect your jewelry during transit
- A Return Authorization Number (RA#), which must be written clearly on the outside of the package
⚠️ Packages returned before approval will be rejected and cannot be processed.
3. Damaged, Incorrect, or Incomplete Orders
Please reach out to us promptly if your order arrives with any of the following issues:
- Damage caused during shipping
- The wrong product, size, or design
- Missing parts or components
We’ll review the situation with you and propose a suitable resolution.
4. Non-Returnable Items
The following categories are final sale and cannot be returned:
- Personalized or custom-made jewelry
- Clearance or final-sale items
- Products damaged after delivery through misuse or improper handling
5. Exchanges
To exchange an item for something else:
- Complete the return process for the original product first
- Once your return is approved, place a new order for the replacement item
- Any eligible refund or credit may be applied toward your new purchase
6. Refund Timeline
After your returned item reaches us, here’s what happens next:
Table
| Step | Timeframe |
|---|---|
| Inspection | Your return is reviewed, typically within 3–5 business days, and we’ll notify you of the outcome |
| Refund issued | If approved, the refund is returned to your original payment method within 5–7 business days |
| Bank posting | Your bank or payment provider may need an additional 3–10 business days before the amount appears in your account |
7. Return & Refund Support
Questions about a return, exchange, or refund? Our team is here to help:
- Store: Offeroli
- Email:contact@offeroli.shop
- Phone: +1 4068567708
- Address: 1607 W Main St, Bozeman, MT 59715, United States